IMPORTANT INFORMATION

1. All the products in this catalogue are available EX STOCK.
2. DELIVERY
- We can deliver country wide at current courier rates.
3. RETURN POLICY
- No goods will be returned or exchanged unless prior authorization has been obtained.
- We will not accept branded goods for exchange.
- samples: No refunds/exchanges after 7 days of purchase.
- Orders: 7 days after the invoice date all returns/exchanges will be subject to a handling fee of 12% the total amount of the invoice.
4. CUSTOM ORDERS
- 5 to 10 days for sampling on approval of order.
- On approval of sampling/PO received, 6 to 8 weeks for production and shipping.
- Our minimum quantity for special order = 300 units
- No changes or cancellation will be accepted once samples are approved and PO received.
5. LOGO SIZE
Note that the following sizes are the maximum areas of our caps
- 100mm x 53mm - 6 panel caps
- 100mm x 50mm - 5 panel caps
- 65mm x 55mm - 6 panel rotated caps
6. HEADWEAR SIZING
CAPS -
- adults 58cm
- kids 54cm
FLOPPY/BUCKET AND CRICKET HATS-
- S/M = 58cm
- L/XL = 59cm
7. FABRIC COLOURS
- Colours may vary by a small percentage due to different dye lots
8. PAYMENT TERMS
Please speak directly to your Sales' Rep for payment terms.
9. ACCOUNT FACILITIES
Please speak directly to your Sales' Rep for account queries.
10. PRICING
- Note that due to currency fluctuations, we reserve the right to change prices without prior notification.
11. SAMPLES
- Samples can be bought individually at no extra charge.
12. STOCK HOLDING
- At any given time we hold over 2 000 000 units across all the styles and also keep additional stock in our global warehouse to be dispatched anywhere in the world. This stock is managed and replenished on a regular basis to ensure timeous delivery. However, should we not have your exact requirements, we will endeavour to offer an alternative solution.